How much can I actually save with a customs consultant?

It depends on your volume, but we often find thousands of pounds in overpaid duty or missed relief opportunities in our first session, and long term will also drastically improve operational efficiency.

Do I still need a consultant if I have a freight forwarder?

Yes. Forwarders move the goods, but they aren't tax advisors. You are legally responsible for the data they submit. We make sure that data is correct.

Is my business too small for customs support?

Never. In fact, small businesses are often the most at risk because they don't have the spare cash to pay for unexpected HMRC bills.

What happens during an HMRC audit?

HMRC will check your records against your actual imports. We help you prepare for this so that your paperwork is flawless and the process is stress-free.

How do I know if I am overpaying on import duty?

We perform a full audit of your past shipments to see if you have missed out on relief schemes or used incorrect codes that led to overpayment.

Do you provide staff training?

Yes, we offer practical training for your team so they can handle daily customs tasks with confidence.

Duty Reclaim · No Win, No Fee

Find out if HMRC owes your business money

Most UK importers have overpaid customs duty without knowing it. We find it in your import data and claim it back for you. Free to check, you only pay if money comes back.

CHECK MY IMPORTS - FREE

  ✓ No win, no fee
  ✓ 5-minute form
  ✓ No documents to start

60-second estimate

Could you be owed a refund?

Annual import value

Where do you mainly import from?

What do you import?

Indicative reclaim potential (3 years)

£8,000 - £43,000

Based on typical duty rates and common overpayment patterns

Start my free check

Estimate only. Your free analysis uses your actual import declarations. If we find nothing, you pay nothing.

    15+
    years of senior customs experience
  
    1st
    our team established the UK's first Freeport customs operation
  
    £0
    to check, you only pay when HMRC pays out
  
    ~30
    days for HMRC to decide most claims

THE MONEY HIDES IN FOUR PLACES

Why would HMRC owe me money?

Import duty is calculated from details on customs declarations you've probably never read, usually filed by a freight forwarder, at speed, thousands of times a year. Small errors compound quietly.

The wrong duty rate

The UK has trade agreements with the EU, Japan, Türkiye and dozens more that cut duty to zero on most goods. Thousands of importers pay the full rate anyway, usually because nobody set up the origin paperwork. That money is claimable back.

The wrong commodity code

Every product is classified with a code, and that code sets your duty rate. If your forwarder picked it, and they usually do, nobody with your interests at heart ever checked it. A wrong code can mean years of overpaying.

Errors you never saw

Duplicate declarations, valuation mistakes, duty paid where a suspension or 0% rate existed. Buried in declaration data you have probably never looked at, because why would you?

Reliefs you never claimed

Goods that were returned, re-exported, or processed and shipped back out. Many qualify for duty relief that simply never got claimed.

3 Year claim window

The clock is running

Refunds expire every single month

HMRC only accepts overpayment claims going back three years. Every month you wait, a month of refunds expires permanently.

Whatever your business overpaid in July 2023 becomes unclaimable this month.

Expired, gone for good Still claimable, the last 3 years Today

HOW IT WORKS

You send data. We do everything else.

Built for businesses that don't have time for meetings about meetings. There are no calls unless you want one.