Duty Reclaim · No Win, No Fee
Find out if HMRC owes your business money
Most UK importers have overpaid customs duty without knowing it. We find it in your import data and claim it back for you. Free to check, you only pay if money comes back.
Could you be owed a refund?
THE MONEY HIDES IN FOUR PLACES
Why would HMRC owe me money?
Import duty is calculated from details on customs declarations you've probably never read, usually filed by a freight forwarder, at speed, thousands of times a year. Small errors compound quietly.
The wrong duty rate
The UK has trade agreements with the EU, Japan, Türkiye and dozens more that cut duty to zero on most goods. Thousands of importers pay the full rate anyway, usually because nobody set up the origin paperwork. That money is claimable back.
The wrong commodity code
Every product is classified with a code, and that code sets your duty rate. If your forwarder picked it, and they usually do, nobody with your interests at heart ever checked it. A wrong code can mean years of overpaying.
Errors you never saw
Duplicate declarations, valuation mistakes, duty paid where a suspension or 0% rate existed. Buried in declaration data you have probably never looked at, because why would you?
Reliefs you never claimed
Goods that were returned, re-exported, or processed and shipped back out. Many qualify for duty relief that simply never got claimed.
Refunds expire every single month
HMRC only accepts overpayment claims going back three years. Every month you wait, a month of refunds expires permanently.
HOW IT WORKS
You send data. We do everything else.
Built for businesses that don't have time for meetings about meetings. There are no calls unless you want one.
Five-minute check
Answer six quick questions about what you import and how. No documents, no calls, no commitment.
TodayFree analysis
With your permission, we pull your import declaration history and review it line by line. You get a plain-English summary of what we found and roughly what it is worth.
A few daysWe claim, you do nothing
If there is money to recover, you sign one letter authorising us to act. We prepare the evidence, submit to HMRC and chase it until it is decided.
Around 30 days at HMRCYou receive your refund
HMRC pays the reclaim, we deduct our 30% fee and transfer the rest straight to your business within five working days. There is never an invoice and nothing ever comes out of your pocket.
Money in your accountIS THIS FOR YOU?
Built for importers who've never had their duty checked
If most of these sound like you, there's a realistic chance you've overpaid and checking is free.
- You import goods into the UK on a regular basis
- You buy from the EU or other countries the UK has trade agreements with
- A freight forwarder or courier handles your customs declarations
- Your duty spend has never been independently reviewed
The worst case is a free clean bill of health
Either we find money you are owed, or you get written confirmation that your imports are clean, worth having before HMRC ever comes asking.
Check my imports, freeTHE FIVE-MINUTE CHECK
Start your free duty check
Six questions. No documents needed. We'll email you within one working day with what businesses like yours typically reclaim and the next step for your free analysis.
QUESTIONS, ANSWERED
Before you ask
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Yes. The form and the analysis of your import data cost nothing. We only earn a fee, 30% of the recovery, if HMRC actually pays money back to you. If we find nothing, you've lost nothing and gained a clean bill of health on your duty spend.
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Very little. First, the five minute form. If it looks promising, we'll ask you to authorise access to your import declaration history (or ask your forwarder to export it). Only if we flag specific shipments will we request supporting documents like invoices. There are no meetings unless you want one.
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No. Reclaiming overpaid duty is a standard HMRC process with its own official forms and online service. Every claim we submit is prepared and checked by a senior customs specialist, so nothing goes to HMRC unless it's solid.
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The analysis usually takes a few days once we have your data. HMRC aims to decide claims within about 30 days of submission. Most clients see money back within 4 to 8 weeks of signing
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Forwarders move goods and file declarations; reviewing whether the duty paid was correct isn't their job — and sometimes the error is theirs. An independent review is the only way to know.
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Then you pay nothing, and you know your imports are clean, which is worth having in writing before HMRC ever comes asking.
Three years of your imports. One free check.
It takes five minutes to find out if HMRC owes your business money. The worst case is a free confirmation that everything's in order.