Container ship being loaded at port, representing ongoing customs compliance management for UK importers and exporters

CUSTOMS COMPLIANCE MANAGEMENT

Your outsourced customs compliance manager.

We run customs compliance for UK importers and exporters as an integrated extension of their business. Errors stopped before HMRC finds them, duty reliefs secured, audit ready all year round.

100%

of customs liability sits with you, not your forwarder

4 yrs

how far back HMRC can audit your declarations

90 days

the window to disclose an error before HMRC treats it as careless

Audit every declaration,
monthly
Manage authorisations and
HMRC correspondence
Defend your business when
HMRC asks questions

THE GAP

Nobody is managing your compliance. Here is why.

01

Freight forwarders

Your shipments moved, but compliance remains unmanaged

Freight forwarders get your shipments from point A to B. Even if they handle your customs declarations, you, as the importer, are legally responsible for all compliance matters. Forwarders will not assess the best procedure to optimise your duty payments, and there is no guarantee declarations are lodged compliantly with HMRC.

02

Traditional consultancy

Endless reports with no implementation

Traditional consultancies offer training days and send detailed, complex reports that may never be read or understood. There is a huge gap between the support consultancies offer and businesses being able to implement it in their day to day operations.

Businesses assume that because their shipments are clearing, their compliance is being kept on top of. But HMRC audits companies retrospectively, going back up to four years, and most companies do not know they have compliance issues until HMRC tells them.

C18

the post clearance HMRC demand many businesses receive unexpectedly

WHAT WE HANDLE

One service. The full scope.

No tiers, no packages. Everything below is included, scaled to your operation. Click through the three pillars.

01
Declaration auditingEvery declaration checked against your commercial invoices, monthly. Classification, valuation and origin errors corrected before HMRC finds them.
Audit readinessRecords kept continuously audit ready, protecting you against civil audits that reach back four years.
HMRC liaisonWe manage correspondence, enquiries and disclosures, so you never decode a technical tax letter alone.
02
Authorisation maintenanceInward Processing, Customs Warehousing, AEO and Freeport procedures, fully managed.
Statutory submissionsBills of Discharge prepared and filed on schedule. A late or incorrect one means HMRC demands the full suspended duty.
New applicationsNew reliefs, rulings and procedures applied for as you grow, with no extra project fee.
03
On call assistanceA technical lead on demand when a shipment is stuck at port or a document is disputed.
Duty and VAT optimisationOngoing reviews that flag missed deferment opportunities, tariff preferences and origin reliefs.
Staff trainingYour team trained on the procedures that touch them, so daily operations stop creating risk.

IN PRACTICE

How this adapts to your operation

The service is built around your business, not a fixed package. Two examples of what that looks like.

High volume importer · Freeport

A full customs department, outsourced

For a manufacturer importing at scale under Freeport procedures, this means declarations, shipment support, duty payments and full compliance oversight, run end to end by us.

The manufacturer builds the product. We run the customs.

Exporter · under HMRC review

From HMRC scare to managed compliance

When an exporter faced an HMRC origin query and a site inspection, we stepped in to manage it, then took over compliance and declarations on an ongoing basis.

Now paying less than their previous broker charged.

THE PAIRING

Pairs with in house declarations

This service

Compliance management

The compliance layer. Declarations audited, authorisations managed, HMRC handled. Someone accountable for your customs position.

Pairs with

In house declarations

The operational layer. Declarations brought in house to cut brokerage costs and gain full visibility of what is filed in your name.

Together they replace your broker and your blind spot at once. Read more about in house customs declarations.

RELATED SERVICES

Keep your authorisations compliant

AEO, Inward Processing and Customs Warehousing all need upkeep once granted, evidence renewed, records kept clean, and changes monitored that could put the authorisation at risk.

Related service

AEO accreditation

Once approved, it needs continuous evidence and monitoring to stay valid.

Learn more →

Related service

Inward Processing Relief

An approved IPR authorisation still requires Bills of Discharge and disciplined record-keeping to hold.

Learn more →

Related service

Customs Warehousing

Duty suspension only works if the paperwork behind it never slips.

Learn more →

WHAT IT COSTS

How we price the work

There is no single price, because no two customs operations carry the same workload. Cost depends on three things.

Declaration volume

Import and export volumes, and how they fluctuate through the year

Authorisations in scope

Freeport, IP and Warehousing all add ongoing work

Level of support

From oversight to running your full customs operation

After a free strategy session, we agree a fixed monthly fee. Not hourly rates, not surprise invoices. One number covering the agreed scope, reviewed only when your volumes genuinely change.

Before you ask

Frequently asked questions about our Monthly Customs Management

Have a question not covered here? Book a free consultation and we'll give you a straight answer, no sales pitch, no commitment required.

Find out what your customs position actually looks like

A free strategy session. We map your operation, show you where the risk and savings sit, and give you a straight answer.